Article 6: Cancellations of boat trips by the company
If the ship, for whatever reason (breakage, force majeure, weather conditions or other) cannot sail, you will - if possible - be informed beforehand by telephone or e-mail at the latest the day before departure. For this reason it is important that we have your correct contact details. Only the captain can cancel and reschedule the boat trip because of the weather conditions (high wind speeds, significant wave height, etc.), and rain is no reason to cancel. We cannot be held responsible for any form of compensation or other. In case of cancellation of your boat trip by the shipping company, your tickets remain valid for a similar trip according to availability, and must used within 12 months after the original sailing date. To do this, please contact our reservation service by e-mail (reservaties@captainblue.be) or by telephone (059/70.62.94, which will manually transfer your reservation to another date of your choice. For this you will receive a new confirmation, which you will have to hand over when embarking.